At my workplace the role of a team secretary is not insignificant. Setting up meetings and workshops, booking rooms and external venues, approving leave requests, handling business-travel queries: these tasks keep the secretaries busy, and the rest of us away from administrative affairs. Their office is a hub of activity, its traffic a barometer of the team’s progression. In August, when most Germans pack their bags and travel South, the room goes quiet; activity rises in September and peaks in early December when everyone is at work, waiting for the Christmas break. The secretaries, well aware how much we depend on them, usually plan ahead and ensure their vacations do not overlap. It is a steady job, a function that sees little attrition: they remain with the same executive for years, even following the boss to other areas of the company. So when I learned, not long ago, that our new team secretary would soon leave, the news took me by surprise. Less than four months had passed since E joined us. She got along well with everyone; her relaxed mien and her readiness to smile gave the impression she was happy with her job. What had happened?