Our baggage did not arrive in Quito. One suitcase did, the other was orphaned in Houston. The United Airlines agent who traced the missing piece said their policy offers no compensation for delays shorter than 48 hours. The suitcase would arrive exactly a day later, on the same flight from Houston to Quito. And United would deliver it anywhere in Ecuador.
We were leaving for the Amazon rainforest next morning. The agent, a short woman with a soft voice and reassuring manner, took down details of our lodge. Then she handed us two complimentary packets, each containing a toothbrush, toothpaste, a shaving kit, and a sachet of laundry granules.
Missing baggage isn’t much cause for worry these days. Airlines trace the items with ease, and a formal process oversees such incidents. (I can imagine a meeting of United employees, sitting around a table in a room, defining such a process. One of them proposes a complimentary toiletries pack in lieu of compensation. Another one adds: with laundry granules.) It can be inconvenient of course, but P had packed some of her clothes into my suitcase. She coped, without the granules.